Terms & Conditions of Service



These Terms & Conditions apply to the provision of the services we provide as a company DRAIN SCAN (LONDON) LIMITED (‘DSLL’).

We wish to set out that all the terms of the agreement between us are contained in this document.


‘Working day’ applies to Monday to Friday, thus excluding Saturday, Sunday and Bank Holidays.

‘DSLL’ is the abbreviation for Drain Scan (London) Limited.

1       General

1.1    DSLL reserves the right to charge congestion charge and ULEZ, as may be applicable.

1.2    Payment terms are strictly 30 days from the date of our invoice unless an alternative payment plan is agreed in writing prior to the completion of works. DSLL will usually email the invoice to you.

1.3    Failure to pay on time will result in interest and admin charges, levied accordingly.

1.4    Charges will be as agreed either verbally, by email or via written quotation. If additional resources are required, you will be informed in advance.

1.5    Confined Space Entry is not part of standard works and will be charges as required/agreed.

1.6    Operatives will be permitted to take statutory work breaks.

1.7    If parking is not available or provided by the client, time finding a parking space will be chargeable.

1.8    If we are asked by a client/customer or other contact to collect keys from a different location to the works, our charging time will start upon collection of the keys and will finish at the time the keys are returned. We recommend that client/customer meets our service team on site to give access, to avoid this additional charge.

1.9    You must inform us of anything that may present a hazard or danger to anyone carrying out works at the site. You must also ensure that we have clear access to any relevant drains and covers and provide us with a supply of mains electricity and water. If we incur additional work or expense as a result of your failure to provide us with clear access, mains electricity and water, we may charge for that additional work and/or expense.

2       Cancellation Periods and Costs for Failed Access

2.1    Appointments must be cancelled 24 hours (one working day) prior to planned visits. Anything less than this will incur an attendance charge.

2.2    If materials are purchased for a job, clients will be liable to pay 20% of material charges, and the full hire cancellation charges if charge applies, if less than 72 hours cancellation notice is given (three working days).

3       Callouts/Reactive/Blockages

3.1    We accept no responsibility for faulty existing pipework (pipework in poor condition, including, but not limited to, ill-fitted pipework, fittings, joints and alike).

3.2    We accept no responsibility for faulty existing pipework in concealed environments.

3.3    Sheeting/protection is normally provided by way of dust sheets.

3.4    Disinfectant/parts/materials/consumables are charged at an extra cost.

3.5    No guarantee is issued unless explicitly outlined in writing by DSLL.

3.6    To supply and fit a trench plate or manhole cover will be subject to further charges, if agreed. If a client refuses to agree terms for proceeding and open/dangerous hole/manhole, the client will take immediate responsibility to supply adequate suitable protection.

3.7    If a tanker is required, the client is required to pay any independent company fees.

3.8    Charge starts from the time the engineer(s) arrive on site. This includes any time taken to complete RAMS and pre-work site inspection.

3.9    Completion report, images and job comments/recommendations will form part of the job.

3.10  Domestic call-out charges will still be levied in the case of a blockage that is unable to be cleared, due to limitations out of our control, such as faulty or il-fitted and/or inaccessible pipework.

4       Quotation Validity

4.1    All quoted/priced works are held for 30 days from the initial issuing of the quotation.

4.2    Prices may be subject to change if site conditions change.

5       Price from a Third-Party Report/Information

5.1    All prices are subject to information supplied.

5.2    Prices may be subject to change if the information supplied from a third-party is found to be incorrect.

6       Complaints

6.1    A complaint is normally via telephone call’ however, if we cannot resolve the issue immediately, the following will take place:

6.1.a          The client must detail their complaint in writing (can be via email) within 48 hours of the issue arising.

6.1.b          The complaint will be responded to and resolved in a timely manner.

7       Guarantee

7.1    Our guarantee is issued in addition to your statutory rights under the Consumer Rights Act 2015. You can obtain information about your rights from a Citizens Advice Bureau or Trading Standards Department.


These Terms & Conditions shall be governed exclusively by English law.